Cancellation policy

At AE Naturals, we understand that sometimes plans change, and you may need to cancel your order. We strive to make this process as smooth as possible for our valued customers. Please read our cancellation policy carefully to understand your options.

Order Cancellation

1. Cancellation Period: You have the freedom to cancel your order within 24 hours of placing it. We encourage you to act swiftly if you wish to cancel to avoid any processing delays.

2. Cancellation Process: To cancel your order, please contact our customer support team via email at or by calling our toll-free number at 080-46444999. Provide your order number and reason for cancellation, and our team will assist you accordingly.

Refund Policy

1. Refund Eligibility: Upon successful cancellation within the 24-hour period, you are eligible for a full refund.

2. Refund Processing: Refunds will be processed through the original payment method within 7-10 business days. You will receive a confirmation email once your refund is initiated.


In certain cases, we may not be able to honor cancellation requests if the order has already been shipped or is in the process of being prepared. However, our customer support team will work with you to find the best possible solution.

For any further inquiries or assistance regarding cancellations, please don't hesitate to reach out to our dedicated customer support team. Your satisfaction is our top priority.