Refund policy

At AE Naturals, we are committed to providing you with premium, luxury skincare and healthcare products that exceed your expectations. We take immense pride in the quality of our offerings, and your satisfaction is our top priority.

Our Refund Policy is as follows:

1. 30-Day Satisfaction Guarantee: If, for any reason, you are not completely satisfied with your purchase, we offer a 30-day window for you to request a refund. This allows you to experience our products risk-free.

2. Eligibility: To be eligible for a refund, the product must be in its original packaging and in the same condition as when you received it. We do not accept returns for products that have been used or opened.

3. Refund Process: To initiate a refund, please contact our Customer Support team within 30 days of your purchase. Our team will guide you through the process and provide you with a Return Authorization (RA) number.

4. Return Shipping: You will be responsible for the cost of return shipping unless the return is a result of our error. We recommend using a trackable shipping service to ensure the safe return of your product.

5. Processing Time: Once we receive your returned item and inspect it, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within a reasonable timeframe.

6. Non-Refundable Items: Certain items, such as gift cards and downloadable software, are non-refundable.

7. Damaged or Defective Products: If you receive a damaged or defective product, please contact us immediately, and we will arrange for a replacement or refund as applicable.

At AE Naturals, we stand by the quality of our offerings, and we are dedicated to ensuring your satisfaction. If you have any questions or concerns about our Refund Policy, please do not hesitate to reach out to our Customer Support team. Your trust in us is highly valued, and we are here to assist you every step of the way.